Kawasaki 'Performance of a lifetime'
Design and development of a unique and more engaging retail experience.
In sync with a distinct step-change in product evolution, Meda worked with KMUK to define, design and develop a new retail customer experience including customer journey mapping, gap analysis, proposition development and programme identity.
Our remit was then extended to craft detailed experience delivery guidelines for dealership staff including sales and aftersales processes and training collateral.